Using American Express Encrypted Email

Contents:

Receiving Secure Email

How do I read a secure email?

To read your secure email, click the "message_zdm.html" attachment. On the page that opens in your web browser, click the Read Message button.

Enter or verify your email address. If you already have an account, enter your password. If you do not have an account, you can create one. After you are logged in, the secure message displays in your browser.

How do I access attachments sent to me?

To open an attachment, click View or Download next to the attachment name. If the program is known, the attachment is opened automatically, if not, the attachment opens in a new browser window.

What does it mean if the signature is marked valid with a ?

Every secure email is signed by the sender of the message to ensure authenticity of the sender and data integrity of the message. The means that the signature associated with this email is valid and the message can be trusted.

What does it mean if the signature is marked invalid with a?

Every secure email message is signed by the sender of the message to ensure authenticity of the sender and data integrity of the message. The means that the signature associated with this message is not valid and the message may have been forged. We recommend that you either contact the sender of the message or technical support at secure.email@aexp.com.

Sending Secure Email

How do I send a secure email?

If permitted by the company you are communicating securely with, you can initiate a secure email through a provided webpage link.

To send a secure email:

  1. Open the secure mail web page that you were provided.
  2. Enter your email address and click Sign In.
  3. Enter your password to authenticate yourself with the company providing the secure mail service.
    After you are authenticated, a compose page displays.
  4. Add email addresses in the To:, Cc:, or Bcc: fields (click Show Bcc).
    Email addresses can be separated with commas, semi-colons or blank spaces.
  5. Type your email.
  6. Click Send Secure to send your message.

How do I add an attachment to the secure email?

If permitted by the company you are communicating securely with, you can add an attachment to your email. You can send all types of files as attachments, including word processor or spreadsheet documents, audio files, image files, web pages saved as HTML files, and more.

To add attachments to your secure email:

  1. Click Choose File... in the Attach field and select a file.
    The selected file is uploaded immediately.
  2. To remove attachments, click Remove.

Using Message Receipts

How do I know that recipients were able to decrypt the secure message?

You can request that a receipt is sent to your email address when each recipient decrypts the secure message that you are composing. To receive receipts, select the Request Receipt option.

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